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Terms and Conditions
Last Updated: 23 September 2026
Introduction and Acceptance of Terms
Binding Agreement
These Terms and Conditions govern your access to and use of the Cardrange Lordhowe website and the services provided at our offline poker venue located at 410 Crown Street, Surry Hills NSW 2010, Sydney, Australia.
- By accessing this website, making a reservation, or entering the venue, you agree to be bound by these terms.
- If you do not agree with any part of these terms, you must not use the website or enter the venue.
- These terms constitute a legally binding agreement between you and Cardrange Lordhowe.
Definitions
For the purposes of these terms, "we", "us", and "our" refer to Cardrange Lordhowe; "you" and "your" refer to the visitor or customer; "venue" refers to the physical premises at 410 Crown Street, Surry Hills; and "services" include poker room access, card lounge use, restaurant dining, and table reservations.
- "Poker" refers to all card games offered at the venue, including but not limited to Texas Hold'em, Omaha, and other table games.
- "Reservation" means any booking for a poker table, private event, or dining experience.
- "Member" refers to any individual who has completed the venue's registration or age verification process.
Eligibility and Age Verification
Minimum Age Requirement
You must be at least 21 years of age to enter the poker room, card lounge, or any area where poker is played at Cardrange Lordhowe.
- Valid government-issued photo identification is required for age verification.
- Acceptable forms of ID include an Australian driver's licence, passport, or proof-of-age card.
- We reserve the right to refuse entry to anyone who cannot provide satisfactory proof of age.
Age Verification Process
Upon arrival, all visitors must present valid identification to our staff. We may use electronic verification systems to confirm the authenticity of the ID and the holder's age.
- The age verification process is mandatory for all visitors, including those accompanying members.
- Failure to provide valid ID will result in denial of entry.
- We do not store copies of your ID; only the verification result is recorded.
Poker Room and Card Lounge Rules
General Conduct
All players are expected to conduct themselves in a respectful and sportsmanlike manner while in the poker room or card lounge.
- Abusive language, harassment, or threatening behavior will not be tolerated.
- Players must follow the instructions of venue staff at all times.
- Cheating, collusion, or any form of unfair play is strictly prohibited and may result in permanent ban and legal action.
Gameplay Rules
All poker games at Cardrange Lordhowe are conducted in accordance with the official rules of the game as determined by the venue, including but not limited to Texas Hold'em and Omaha.
- The venue's decision on any dispute is final.
- Players must keep their cards visible and on the table at all times.
- Use of electronic devices at the table is prohibited unless expressly permitted by staff.
Dress Code
Smart casual attire is required in the poker room and card lounge. We reserve the right to refuse entry to anyone whose attire is deemed inappropriate.
- No sportswear, singlets, or thongs (flip-flops) are permitted.
- Clean, neat clothing is expected at all times.
Reservations and Cancellations
Booking Process
Reservations for poker tables, private events, and dining can be made through our website, by phone, or in person at the venue.
- All reservations are subject to availability.
- A valid credit card may be required to secure a reservation.
- For private events, a deposit may be required; the amount will be communicated at the time of booking.
Phone: +61 487 293 415 · Email: [email protected]
Cancellation Policy
Cancellations must be made at least 24 hours in advance for standard reservations. For private events, cancellations must be made at least 7 days in advance to receive a full refund of any deposit.
- Late cancellations or no-shows may incur a fee.
- Deposits for private events are non-refundable if cancelled less than 7 days before the event.
- We reserve the right to cancel a reservation due to unforeseen circumstances; in such cases, a full refund will be provided.
Refund Policy
Refunds for cancelled reservations will be processed within 7 business days to the original payment method.
- Refunds for deposits are subject to the cancellation policy above.
- No refunds are provided for unused portions of a reservation.
Payment and Fees
Accepted Payment Methods
We accept cash, major credit cards (Visa, Mastercard, American Express), and EFTPOS. For private events, bank transfer may be arranged in advance.
- All prices are in Australian dollars (AUD) and include GST unless otherwise stated.
- A surcharge may apply for credit card payments.
- Payment for poker buy-ins must be made in cash or via approved electronic methods at the table.
Fees and Charges
The venue may charge a table fee or rake for poker games, which will be clearly displayed before play begins. Dining and bar charges are separate and payable at the time of service.
- Table fees are non-refundable once a game has commenced.
- Any additional fees for private events will be itemized in the event contract.
Responsible Gambling and Prohibited Conduct
Responsible Gambling Policy
Cardrange Lordhowe is committed to providing a safe and responsible poker environment. We encourage all players to gamble responsibly and within their means.
- We provide information on problem gambling support services, including Gambling Help Online (1800 858 858).
- Players may request self-exclusion from the venue at any time.
- Staff are trained to recognize signs of problem gambling and to intervene appropriately.
Prohibited Conduct
The following activities are strictly prohibited at the venue: money laundering, fraud, cheating, collusion, underage gambling, and any other illegal activity.
- Any suspicion of prohibited conduct will be reported to the relevant authorities.
- Individuals found engaging in prohibited conduct will be permanently banned and may face legal action.
Liability and Disclaimers
Limitation of Liability
To the maximum extent permitted by law, Cardrange Lordhowe shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or services.
- We are not liable for personal injury or property damage unless caused by our gross negligence.
- We do not guarantee the accuracy or completeness of information on the website.
- We are not responsible for the actions of third parties, including other players.
Disclaimer of Warranties
The website and services are provided on an "as is" and "as available" basis without any warranties, express or implied.
- We do not warrant that the website will be uninterrupted or error-free.
- We disclaim all warranties, including merchantability and fitness for a particular purpose.
Intellectual Property
Ownership of Content
All content on this website, including text, graphics, logos, images, and software, is the property of Cardrange Lordhowe or its licensors and is protected by Australian and international intellectual property laws.
- You may not reproduce, distribute, or create derivative works from any content without prior written permission.
- The Cardrange Lordhowe name and logo are trademarks and may not be used without authorization.
Privacy and Data Protection
Privacy Policy
Your use of the website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
- By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
- We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Governing Law and Dispute Resolution
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia.
- Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Dispute Resolution Process
In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. If the dispute cannot be resolved informally, it may be referred to mediation or arbitration in accordance with the laws of New South Wales.
- Contact email: [email protected]
- Phone: +61 487 293 415
Changes to Terms and Conditions
Modification of Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this website.
- Your continued use of the website or services after changes are posted constitutes acceptance of the modified terms.
- We will update the "Last Updated" date at the top of this page.
Last Updated: 23 September 2026
Contact Information
Contact Us
If you have any questions about these terms and conditions, please contact us at:
Cardrange Lordhowe
410 Crown Street, Surry Hills NSW 2010,
Sydney, Australia
Phone: +61 487 293 415
Email: [email protected]