Your Privacy at Cardrange Lordhowe

Cardrange Lordhowe respects the privacy of every visitor to our offline poker venue and website. This policy explains how we collect, use, disclose, and protect personal information when you interact with our poker room, reserve a poker table, join poker games or tournaments, attend private poker events, or dine at our restaurant.

✓ This policy applies to all personal information collected through our website, in-person at 410 Crown Street, Surry Hills NSW 2010, Sydney, Australia, and through any reservation or consultation process.
✓ We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
✓ By using our website or visiting our venue, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you reserve a poker table, book a consultation, sign up for poker tournaments, or contact us, we collect the information you voluntarily provide, such as your name, email address, phone number, and any details about your poker preferences or private event requirements.

✓ Reservation details: date, time, number of players, preferred poker game type (e.g., cash-style table sessions, tournaments).
✓ Contact information: name, email, phone number.
✓ Payment information: if you pay for a private poker event or dining reservation, we may collect billing details through a secure third-party processor.
✓ Any other information you choose to share in messages or consultation requests.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This helps us understand how visitors use our site and improve the experience for serious poker players.

✓ Log data: IP address, browser type, referring pages, and timestamps.
✓ Device information: operating system, screen resolution, and language settings.
✓ Usage data: pages viewed, time spent on pages, and interactions with reservation forms.

Information from Third Parties

We may receive information about you from third-party service providers, such as reservation platforms, payment processors, or marketing partners, but only as necessary to manage your booking or improve our offline poker venue services.

✓ Reservation platforms may share booking details with us.
✓ Payment processors confirm transaction status but do not share full card numbers.
✓ We do not purchase personal information from data brokers.

How We Use Your Information

Purposes of Processing

We use your personal information to operate our offline poker venue, manage reservations, and provide you with the best possible experience at our poker room, card lounge, and restaurant.

✓ To process and confirm poker table reservations and consultation bookings.
✓ To communicate with you about your reservation, poker tournament registration, or private event details.
✓ To personalize your experience and recommend poker games or dining options that match your preferences.
✓ To improve our website, services, and venue operations based on usage patterns.
✓ To send you promotional communications about upcoming poker tournaments, special events, or dining offers, if you have opted in.
✓ To comply with legal obligations, such as age verification (21+) and record-keeping requirements.
✓ To protect the security and integrity of our venue and website.

Disclosure of Your Information

Third-Party Disclosures

We do not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:

✓ Service providers: We share information with trusted third parties who assist us in operating our website, processing payments, managing reservations, or sending communications, but only to the extent necessary.
✓ Legal requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Cardrange Lordhowe, our guests, or others.
✓ Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to the same privacy protections.
✓ With your consent: We may share information for other purposes with your explicit consent.

Data Retention and Security

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. For example, reservation records may be kept for up to 24 months to manage repeat bookings and resolve disputes.

✓ Reservation and transaction records: retained for up to 24 months.
✓ Marketing communications: retained until you unsubscribe or withdraw consent.
✓ Website logs: retained for up to 12 months for security and analytics.
✓ After the retention period, personal information is securely deleted or anonymized.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, restricted access to personal information, and regular security reviews.

✓ All website traffic is encrypted using HTTPS.
✓ Access to personal information is limited to authorized staff who need it to perform their duties.
✓ We regularly review our security practices and update them as needed.
✓ Despite our efforts, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Your Rights and Choices

Access, Correction, and Deletion

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, to ask for corrections if it is inaccurate, and in some cases to request deletion. You may also opt out of marketing communications at any time.

✓ Access: You may request a copy of your personal information by contacting us using the details below.
✓ Correction: If you believe your information is incorrect, you may ask us to update it.
✓ Deletion: You may request that we delete your personal information, subject to legal retention requirements.
✓ Opt-out: You can unsubscribe from marketing emails by clicking the 'unsubscribe' link in any email or by contacting us.
✓ Complaints: If you have a complaint about our privacy practices, you may contact us or the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect certain features of the site.

✓ Essential cookies: necessary for the website to function, such as maintaining your session during a reservation.
✓ Analytics cookies: help us understand how visitors use the site, using aggregated and anonymized data.
✓ Preference cookies: remember your choices, such as language or region.
✓ We do not use cookies for online behavioral advertising or to track you across unrelated websites.
✓ For more details, please see our Cookie Policy →.

Contact Us

Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the details below. We will respond to your inquiry within a reasonable timeframe.

Email: [email protected]
Phone: +61 487 293 415
Address: Cardrange Lordhowe, 410 Crown Street, Surry Hills NSW 2010, Sydney, Australia
We may need to verify your identity before processing certain requests.

Policy Updates

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically.

✓ Effective date: 2026-09-23
✓ Last updated: 2026-09-23
✓ If we make material changes, we will provide a prominent notice on our website or contact you directly where required by law.